Delivery & Returns

Orders

When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays.

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. Please contact us straight away if you need to amend anything on your order confirmation.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

If you place an order for an item that is on a waitlist or pre-order, your credit/debit card will be charged for the full value of the goods when your order is placed.

If for any reason, due to unforeseen circumstances we are unable to fulfil any part of your order, we will notify you as soon as possible and aim to refund your card within 7 days of doing so.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Please note if your place an order over the Christmas period between 24th - 1st of January, your goods will not be dispatched until 3rd January.

Delivery and Shipping costs

Our delivery time starts from the moment an order is accepted.

All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless states otherwise. You will receive a confirmation email once your order has been shipped with a tracking number.

Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery.

Evarae ships orders worldwide

UK TRACKED SHIPPING:
Standard (48hrs) - Free
Express (24hrs) - £9.99
Same day courier (London zones 1-2) - £15.00
ORDER PLACED BEFORE 12 NOON FRIDAY UK TIME

EUROPE TRACKED SHIPPING:
Standard (48hrs)- £15.00
Express (24hrs) - £25.00
ORDER PLACED BEFORE 12 NOON FRIDAY UK TIME

REST OF THE WORLD TRACKED SHIPPING:
Standard (48hrs) -£25.00
Express (24hrs)- £30.00
ORDER PLACED BEFORE 12 NOON FRIDAY UK TIME

For any orders to destinations outside of the EU the recipient is liable for any and all import duties, customs and local sales taxes levied by the country that you are shipping to.

Payment of these is required to release your order from customs.

We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

Sale items and faulty goods

Please note that we do not refund or exchange sale items.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.

The same card details (the original payment method) should be used for any refunds.

If the item is returned because it is faulty, we will also refund your return shipping cost. Otherwise we do not cover the cost of return delivery.

Returns

If you are not completely satisfied with your product, our returns policy allows you to return any items to Evarae within 14 days from being dispatched.

Please note you are responsible for the return shipping and we highly advise you to obtain a proof of posting in the form of a tracking number, as Evarae is not responsible for any returns or exchanges that fail to reach us.

Please download our returns form here, fill it in and return with your products.

In the instance of faulty items, please notify us immediately. We will make sure we arrange collection or postage of the item as soon as possible and offer a replacement. EVARAE will not take responsibility for returned items received in a damaged condition without prior notice.

Once we receive your returned product(s) we will be more than happy to offer you a refund or exchange provided the products are returned in perfect, unused condition with all the original tags still attached and hygiene stickers. We try our very best for refunds to be processed within 7 days.

The same card details (the original payment method) should be used for any refunds.

Price and payments

Every product price is shown including vat. You are able to see your total price including all fees, taxes, shipping and method of payment in your shopping basket. Our payments are securely processed and managed though, they guarantee that every purchase will be safe and that your card information and data is protected.

We accept the following cards; Visa, Visa debit, Mastercard, American Express