Terms & Conditions

PAYMENT

Payment can be made by Visa, Visa Electron, MasterCard, Delta, and Maestro Debit cards and any other method that may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Evarae Ltd. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Evarae Ltd, we will not be liable for any delay or non-delivery. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including Evarae ltd Software and all HTML and other code contained in this Website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Evarae ltd and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. Evarae ltd tries to ensure that the information on this website is accurate and complete. Evarae Ltd does not promise that Evarae Ltd.’s Content is accurate, error-free. Evarae Ltd does not promise that the functional aspects of the Website or Evarae Ltd Content will be error-free or that this Website, Evarae Ltd Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed.

NO COMMERCIAL USE

This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Website. You may not use this Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

YOUR USAGE OF THE WEBSITE

You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Website on a temporary or permanent basis.

DISCLAIMER OF LIABILITY

Evarae Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company's personal information or material and information transmitted over our system. In particular, neither Evarae Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

THIRD PARTY SITES

We may include hyperlinks on this Website to other websites or resources operated by parties other than Evarae Ltd. Evarae Ltd has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

CONSUMER RIGHTS

Citizens Advice can give you help and advice about your consumer rights.
www.adviceguide.org.uk/consumer
08454 04 05 06
08454 04 05 05 (Welsh language)

All written communication should be addressed to:

Evarae Ltd
1 Gowen Avenue
Fulham
SW6 6RH

The Evarae team are also available via email on hello@evarae.com

Evarae has created this privacy statement in order to demonstrate our commitment to the privacy or our customers.

Collection of data and use of your personal information

We use your data for the following: On the setting up an account forms, mailing list forms, order forms and contact forms, we ask you to give us contact information, for example your name, personal details and e-mail address. With your permission, contact information may be used to supply information about our company and to send you occasional promotional material, such as information about special offers which we think you might find valuable. You may opt out of receiving future mailings; see the opt out section of this policy.

Non disclosure to third parties

Unless we have your express consent, we will not disclose your personal data to third parties. This is subject to the proviso that we may disclose or transfer your data to other companies within Evarae Ltd or to data processors who are acting on our behalf. We will not sell, rent or trade your personal information to others for marketing purposes without your express consent. We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computers hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner you are not individually identified and data collected in this manner is only used in aggregate. You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality.

Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.

Your consent

By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.

Opt out / Data quality / Access

Our site provides you with the opportunity to opt out of receiving written promotional and marketing information from us or opt in to receiving electronic marketing information. You can do this by: Sending an email to hello@evarae.com with your name, address and (if you have ordered with us) a confirmation number. Selecting the appropriate opt in/out button each time you submit a form containing your personal details on this website.

Site security

Your details are 100% secure. We take security very seriously at Evarae Ltd and have gone to great lengths to ensure that using your credit/debit card to book rooms via our web site is a secure way to pay for your order. We have put a number of security steps in place to give you total confidence when booking with us: All sensitive information, including personal details as well as credit/debit card information, is kept confidential through encryption (we use the 128-bit secure sockets layer, or SSL, standard). This means that information can only be exchanged between you and Evarae Ltd and that no third party can access this data. A padlock symbol is usually displayed by your browser to show when a page is covered by this security system. All historical information regarding credit card, name, and address details is held on a secure computer. We do not retain live records of your credit card information on our web servers after the transaction has been completed. For additional protection, we ask for your card's security code at the point of payment. For most cards, including Visa and MasterCard, the code is the last three digits printed on the signature strip on the back of the card. For American Express, the code is the four digits printed on the front of the card above the main card number. If at any time you do have any concerns regarding security please contact us immediately via our contact us page.

Returns

If you are not completely satisfied with your product, our returns policy allows you to return any items to Evarae within 14 days from being dispatched.

Please note you are responsible for the return shipping and we highly advise you to obtain a proof of posting in the form of a tracking number, as Evarae is not responsible for any returns or exchanges that fail to reach us.

Please download our returns form here, fill it in and return with your products.

In the instance of faulty items, please notify us immediately. We will make sure we arrange collection or postage of the item as soon as possible and offer a replacement. EVARAE will not take responsibility for returned items received in a damaged condition without prior notice.

Once we receive your returned product(s) we will be more than happy to offer you a refund or exchange provided the products are returned in perfect, unused condition with all the original tags still attached and hygiene stickers. We try our very best for refunds to be processed within 7 days.

The same card details (the original payment method) should be used for any refunds.